Service Excellence

Understanding customers’ needs is key to delivering safe, efficient and excellent service, and forms the basis for our long-term sustainable relationships.

With almost 20 years of experience we know what our customers expect from us: the safest, most reliable and efficient logistics service possible. To make this happen, we aim to serve customers according to the safety and service standards that at least match but preferably exceed the standards of our key customers.

We are pleased with the result of our annual customer satisfaction survey. The survey offers us the opportunity to initiate specific improvement actions in line with our customers’ requirements and needs. We aim to provide better service through training courses, competence management and further information systems through digitization. 

Tank Storage

Bulk chemical storage in 41 tanks interconnected to customers and jetty via industrial pipelines.

Facilities (Tank Farm, Tank Truck Loading, Terminal, Jetty & Drumming)

KTSB is a centralized industrial tank terminal providing safe and reliable services to customers on a long-term partnership basis.  Our focus on our core business, which is tank terminal, allows our customers to benefit from the economy of scale by concerting their efforts on increasing and improving the quality of their production while letting us manage the storage and logistic portion of their business.  All of our customers are located nearby in Kertih Integrated Petrochemical Complex (KIPC) and Kertih Bio-Polymer Park (KBPP).


Capacity395,896 cbm
Tank typesMild steel, Sphere, Stainless steel, Temp. Contr.
Tank sizeFrom 82 to 39,000 cbm
AccessPipeline, Truck, Vessel
Draught8-10.5 meter
Berths for vessels6
ProductsChemicals, Liquefied gas
ServicesBlending, Heating, Chilling, Nitrogen blanketing, Dedicated systems, Drumming, Tank truck cleaning, Warehousing